Privacy Policy for Nour Wellness Clinic

Last updated: February 2026

Nour Wellness Clinic ("We," "Us," or "Our") operates the website nourwellnesshub.co.uk ("the Website"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Website and the choices you have associated with that data.

1. Data Controller

The data controller responsible for your personal information is:

Nour Wellness Clinic
34 Barnton Street | Stirling, UK
contact@nourwellnesshub.co.uk

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

A. Personal Data

While using our Website, particularly when you create an account or subscribe to our newsletter, we may ask you to provide us with certain personally identifiable information ("Personal Data"):

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Email address and telephone number.
• Account Data: Password (stored in encrypted format) and marketing preferences.
• Transaction & Booking Data: Details about appointments, memberships, and gift cards. Note that while bookings are made via Fresha, we synchronize this data to your user profile on our Website to provide you with a comprehensive view of your wellness journey.

B. Usage Data

We may also collect information that your browser sends whenever you visit our Website or when you access the Website by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

3. Use of Data

Nour Wellness Clinic uses the collected data for the following purposes:

• To provide and maintain the Website and your user account.
• To allow you to view your appointment history, memberships, and gift cards directly on our platform.
• To notify you about changes to our service.
• To allow you to participate in interactive features of our Website when you choose to do so.
• To send you our email newsletters containing news, updates, or promotional materials related to Nour Wellness Clinic (only if you have opted in).
• To monitor the usage of the Website (via Usage Data).

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it:

• Consent: Processing your email address for the newsletter is based on the consent you provide when signing up.
• Contract: Processing your account and booking data is necessary to provide the user profile services you have requested.
• Legitimate Interests: Processing Usage Data is based on our legitimate interests in monitoring and improving our Website.

5. Disclosure of Data

A. Third-Party Service Providers

We use third-party companies to facilitate our service ("Service Providers"), perform Website-related services, or assist us in analysing how our Website is used.

• Email Marketing Provider: If you subscribe to our newsletter, your Email Address will be processed by our email marketing service provider (e.g., Amazon SES) solely for the purpose of sending emails.
• Booking Platform: Appointment booking is handled by Fresha. We synchronize data from Fresha to display it in your account. Any data you provide directly to Fresha is governed by their separate privacy policy.

B. Legal Requirements

Nour Wellness Clinic may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Nour Wellness Clinic.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Data Protection Rights (GDPR)

If you are a resident of the EEA or UK, you have certain data protection rights. You have the right to:

• Access: Request access to your Personal Data.
• Rectification: Request that any incomplete or inaccurate data we hold about you is corrected.
• Erasure (Right to be Forgotten): Ask us to delete or remove Personal Data where there is no good reason for us to continue processing it. You can delete your account directly via your profile settings.
• Object: Object to the processing of your Personal Data.
• Restrict: Request the restriction of processing your Personal Data.
• Data Portability: Request the transfer of your Personal Data to another party.

If you wish to exercise any of these rights, please contact us using the contact details provided in Section 1.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.